ISA Fall Summit
Frequently Asked Questions

What is your cancellation policy?

Registration Cancellation Policy:
All registration cancellations must be submitted by Friday, October 3, 2025, and will incur a $200 processing fee. No refunds will be issued on cancellations received after this date, or for event no-shows.

Hotel Cancellations:
Hotel reservations canceled within 72 hours of the scheduled arrival date will incur a one-night room charge as determined by the hotel.

Pre-Event Tours & Excursions:
Please note that all pre-event tours and excursions are non-refundable.

What is the deadline to register?

There is no deadline to register for the Fall Summit.

What's included with my registration?

Educational Access:
—Full access to all educational sessions
—Flexibility to move freely between session tracks

Networking Activities:
—Pre-event meetup at The Corner Bar (onsite at The Peabody)
—Opening Reception with open bar, food stations, and entertainment
—Day 2 Family Feud Game Show Activity with open bar
—Morning Workout led by the Veterans Empowerment Network
—Day 2 continental breakfast + coffee bar
—Interactive Networking Lunch
—The Exchange: Roundtable Networking Activity
—Day 3 full breakfast buffet

Offsite Social Event:
—Beale Street Bash (WII/EL Joint Reception; includes open bar, bites, and live entertainment)

Meals & Beverages:
—Food stations + open bar at the Opening Reception
—Daily breakfast offerings
—Buffet-style lunch
—Happy hour cocktails and bites
—Hot and cold beverages available throughout the event

Additional Perks:
—Access to session presentation downloads (where applicable)
—Ability to add pre-event tours/excursions (additional fee)

What kind of networking activities are included in the program?

Many! Check them all out here: Networking Activities

Where can I book my hotel room?

Hotel information and booking details can be found here: Fall Summit Hotel

Will session recordings be made available post event?

No.

Is there a Virtual Fall Summit option available?

No.

What airport do I fly into?

Memphis International Airport (MEM)
Distance to hotel: 12 miles; 18 Minute Driving Distance from The Peabody Memphis

Rideshare:
Uber and Lyft are currently operating at Memphis International Airport. At the terminal, pickup areas are located outside each of the A, B and C ticketing lobby exits on the outer commercial drive. Follow “Uber/Lyft” signage to the designated area for pickups. For rental car customers, there is a pick-up and drop-off area on the 3rd floor of the economy parking garage at the elevators.

What is the dress code?

Pre-Event Tours on Monday, November 3: Casual
Fall Summit Event/Education Sessions: Business Casual
Opening Reception on Monday, November 3: Come dressed as your favorite Elvis or rock your best '50s look. Think Jailhouse Rock, cool, rhinestone-studded glam, or anything in between.
Morning Rooftop Workout on Tuesday, November 4: Sneakers, comfortable workout clothing
Gameshow Activity / Beale Street Bash on Tuesday, November 4: Casual

My family will be joining me in Memphis, where can I find a list of attractions and entertainment options?

For local attractions and entertainment, visit: Memphis Tourist Attractions

Where can I find accessibility information for the Peabody Hotel?

For accessibility information, visit: Peabody Accessibility Information

See you in Memphis, TN!

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